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If you have any questions or queries that are not answered in this section, our Customer Service team are on hand 24 hours a day, seven days a week to answer any queries you might have about retrodelic.com

Email: info@retrodelic.com
Phone: 416-421-0488
 
     
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Shipping Information:

Retrodelic ships throughout Canada and the USA and to most countries worldwide, within 24 hours of a successful order placement.

Please see standard shipping fees below:
SERVICE USED
PRICE
EST. DELIVERY TIME
Local Toronto Address Only
$12.00
1 - 2 Business Days
Canada Expedited
$18.00
3 - 5 Business Days
USA Expedited Service
$26.00
7 -10 Business Days
USA Xpresspost Service
$45.00
4 - 7 Business Days
International Air Mail
$65.00 - $140.00
2 - 4 Weeks
     

Please see the shipping chart above for an estimate of shipping delivery time span. Please note this is subject to local or international postal and courier services.

Please note shipping charges do not include brokerage fees, import duties or taxes that may be levied when the package reaches your country. We do not collect these charges and cannot predict what your particular charges may be. If you do incur any additional charges, they must be rendered in order for your package to clear customs. We are required by law to disclose the full value and description of the package contents and cannot alter this information.

Faster courier shipping services such as UPS, FedEx and DHL is available please contact customer service for more information.

Please NOTE: prices are subject to change without notice.

Return Policy

Terms and Conditions:
We would like for you to be completely satisfied with the handbag you have purchased. Therefore, if for any reason, you are dissatisfied with your item, please contact us within 15 days of receipt so we can make arrangements to refund the purchase price.

Unfortunately, we cannot offer any refunds once the 15-day grace period has expired. Returns are at the discretion of Retrodelic and are accepted provided that the item reaches our location in its original condition.

In order for us to process your request, please request a REQUEST AUTHORIZATION FORM. We will contact you within ten (10) business days. Retrodelic is not responsible for shipping charges on returned products or original shipping orders. Returns must arrive to us within 30 days of return request to receive a refund and/or credit note.

For International customers (i.e outside North America) all sales are final.

PLEASE NOTE:
All returns are subject to a 15% restocking fee - for purchases over $100 CDN
All SPECIALS, PROMOTIONS, ON SALE or CLEARANCE ITEMS MAY NOT BE RETURNED OR EXCHANGED.

All purchases are final on clearance items and non-refundable.

FORMATION OF CONTRACT AND GOVERNING LAW
A contract between you and Retrodelic for the purchase of our goods will exist once we confirm your order via email. The formation of this contract will be deemed confirm your order via email. The formation of this contract will be deemed complete and your confirmation of it will be deemed received at the time and date of the sending of the email, regardless of whether, for reasons outside of our control, you have not received that email.

The contract shall be deemed to have been concluded in Canada and ahsll be governed by the laws of Canada, and you and Retrodelic irrevocbly submit to the non-exclusive jurisdiction of the Canadian courts.

All purchases made on Retrodelic.com are for the personal or gift use of the buyer only and are not to be used for commercial purposes, re-sale or any other commercial benefit unless otherwise agreed by Retrodelic. Retrodelic reserves the right to restrict multiple quantities of any item being shipped to any customer of postal address.

PURCHASING
To purchase an item from retrodelic.com simply click on the 'BUY NOW' button on the product page, the item will be added to your basket. You will then be directed to our secure checkout where you will be shown a summary of your purchase including any taxes applicable, delivery charges and you will then be asked to provide details of your billing and delivery address, and details of your payment method. Once you have entered these details you will be asked to confirm your acceptance of our Terms & Conditions and to submit your order. Your order will then be security checked and if successful, processed, which may take up to two minutes.

Once your order has been processed you will be sent an email to the email address you provided during checkout to confirm receipt of your order. Please retain this email as it contains your order reference number, which you may need as a later date. By placing an order request with Retrodelic.com you authorize us to perform a series of information checks to authenticate yoru identity, to validate your payment card, to obtain an initial credit authorization. Where necessary we may check your information provided with secure third parties.

SALES
As we are a Canadian company, orders for delivery with the US are eligible for US duty charges, which are typically 7-10%, and comparable to US state sales tax (which is not charged). Orders for delivery within Canada are eligible for Canadian sales tax charges within Ontario 5% GST & 8% PST, outside Ontario 5% GST is added.

SECURITY CHECKING

All orders placed with Retrodelic.com undergo security checking to ensure that the payment card is being used by the card holder and to prevent online fraud occuring. Please ensure that the Billing Address entered during checkout is the address where the bill for the payment card is also sent. Should you wish, you will be able to select a different address for delivery on the Delivery Address during the checkout process.

In cases where our secure Customer Servies department need to contact the bank or card issuer to verify any billing information, you will receive an email informing you of this. It can take up to 72 working hours to receive verification that the security checking process has been completed and we will notify you of the outcome as soon as we have a response from the card issuer via email, and where appropriate, ensure the immediate despatch of your goods.

KNOWLEDGE- FAQ

TOP GRAIN NAPPA COWHIDE
The upper part of the hide split from the dermis which products the highest quality and most supple leather goods. Napa is the smooth finish of the leather giving it, it’s soft rich texture.

GENUINE LEATHER
This is the leather from bottom part after the top grain has been split off. The top portion is finished either in a gloss or a Napa finish.

SUEDE
A finish product by running the surface of leather on a wheel to separate the fibers in order to get the leather a nap. This creates leather that is soft and supple.

LEATHER CARE

To clean a leather item, first choose a cleaner that will help preserve the natural lubricating oils instead of stripping them. For example, saddle soap is a commonly used product for equestrian tack. It is meant to be used as a cleaner and a protector from moisture, but it strips the leather of the oils in the process of attempting to do two jobs at once. The cleaner of your choice should not leave any greasy residue behind. Residue makes leather susceptible to bacteria and can break down the stitching of your item. Before applying anything to your leather item, be certain to test it out for effect and possible color distortion on an area that isn't visible to the eye. Once you've ascertained whether the leather care product is acceptable to use, apply it to your item. With a slightly dampened cloth, remove the cleaning product. For areas with stitches, there are brushes available on the market. Another cleaning product to consider having in your leather care collection is a nubuck cleaning cloth. They have an astonishing ability to clean and restore leather to its original look.

CONDITIONING

Leather conditioners are meant for occasional use. They contain fats and/or oils that help lubricate leather and replenish the suppleness. Look for a product that will penetrate the strong fibers in leather, but beware of any that include petroleum or mineral oils. While petroleum by-products won't damage your leather immediately, they do over a period of time. Again, just as with cleaning, keep on the look out for thick, greasy conditioning treatments for the best care of your leather.

POLISHING

Polishing is done for special occasions when you want a more glossy finish on your leather. There are a couple things to be wary of when purchasing a polishing agent. Some products contain coloring factors that will brush off on things you come in contact with. Some products also have a tendency to clog the pores in leather or dry leather out. Just as with cleaning, be sure to test out the product on a small area and when ready, buff to a shine.

PROTECTION

Moisture barriers are extremely crucial in preventing rain or other liquid hazards from damaging leather. Stiffness and spouting will happen if leather isn't protected beforehand. There is a drawback in protecting leather with a moisture barrier product. They tend to fill in the pores with a greasiness that makes cleaning, conditioning, and polishing difficult, but it's a necessary process to ensure leather isn't destroyed. Periodically apply a moisture barrier and allow it time to penetrate and dry before using your leather item.

STORING LEATHER

Remember that leather is a natural material and should never be stored in plastic because it encourages the growth of mildew and bacteria and will ruin the leather. Always store leather in a cool, dry place away from heat. If the leather item is a garment, store in a breathable bag.

REMOVING STAINS

Fresh stains from things such as blood and food can be cleaned up quickly with a damp cloth. Stains from oil or grease can be lifted by grinding ordinary blackboard chalk, sprinkling the area, and leaving the powder on for a twenty-four hour period. Resist the urge to rub the powder in. After a sufficient time has past, simply use a leather care brush to remove the powder. While fresh stains can be treated and cleaned at home, ground-in stains should be attended to by a professional cleaner who deals in leather.

     
The Showroom
King Edward Hotel
37 King Street East
Toronto

Modern Luggage Leather
Royal York Hotel
100 Front St.
Toronto

Leather & Things
10180 - 101 Street, 2nd Fl
Manulife Place
Edmonton, Alberta

Jigsaw Accessories & More
1693 Corydon Ave
Winnipeg, Manitoba

Capitol Clothing
102-626 Broadway Ave.
Saskatoon, Saskatchewan

Over Her Shoulder
183 Casimir Street, Unit B
Port Perry, Ontario
CoCo Boutique
2653 Pandosy St
Kelowna, BC

Aux Pieds De
4408 First Place NE, #33
Washington, DC, USA

D. Marie Boutique
1867 N. Damen
Chicago, IL, USA

CHARISMA
1713 20th Street
Bakersfield, CA 93301
USA

Designer's Designs
248 Astor Street
Newark, NJ 07114
USA

Meringue
1730 E. Jericho Turnpike,
Dix Hills, NY 11743
USA
Lucia Loves Luigi Boutique
502 Brinkerhoff Ave,
 93101 USA

Lalis Boutique
11 Clements Arcade
9 The Broadway
Leigh on Sea
Essex, United Kingdom

www.ololu.com
E. Shang Co., Ltd
Longhua Rd 2577, Blg 39
Shanghai, China

D' Caribbean Culture Shack Ltd.
62 Second Avenue
Mt. Lambert
Trinidad. W.I.